Refund policy

Return and Refund Policy

Because Mossy Gal products include perishable goods, personal care items, and wellness products, we are unable to accept returns on most items once they have been shipped or received.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and help make it right.

Please include your order number, a clear description of the issue, and photos of the item and packaging when possible.

Non-Returnable Items

Certain items cannot be returned, including perishable goods such as sea moss gel, custom products, special orders, personalized items, and personal care goods such as skincare or beauty products.

We also cannot accept returns on sale items or gift cards.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Shipping Issues

If your package is delayed, marked undeliverable, returned to sender, or shows a delivery issue, please first check the latest carrier update on the Track Order page.

Track Order

If additional help is needed, contact Mossy Gal with your order number and tracking information.